The Ultimate Question 2.0 Pdf

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The Ultimate Question® And the Net Promoter® Score by Jerry W. Thomas One magical question (the so-called Ultimate Question®) and one simple formula (the Net Promoter® Score or NPS®) are the ultimate measures of customer satisfaction and the ultimate predictors of a company’s future success.



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In The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, Reichheld provides insights that will help all companies navigate an ever-changing marketplace where the consumer is in the driver’s seat.

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The Ultimate Question 2.0 (Revised and Expanded Edition) has 725 ratings and 62 reviews. Tanja said: As the company I work for uses NPS (net promoter sco...

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And this book was version 2.0! As if the first version didn’t have enough examples? As if the first version didn’t have enough examples? If you want to read the book, get the cliff notes, or summaries; it will save you time and give you all the info you need.

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1 Asking employees “the ultimate question”: Developing the Employee Promoter Score Legerstee, T. Erasmus University Rotterdam tim_legerstee@hotmail.com

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Hello there! Our awesome intern Preeti is back to bring you her unbiased review of a very unique book: The Ultimate Question 2.0 – How Net Promoter Companies Thrive in a Customer Driven World, authored by Fred Reichheld (from Bain and Co.).

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1 Asking employees “the ultimate question”: Developing the Employee Promoter Score Legerstee, T. Erasmus University Rotterdam tim_legerstee@hotmail.com

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